Terms & Conditions
Terms and Conditions for Lifeboards.uk
1. Introduction and Business Details
These Terms and Conditions govern the sale of products by Lifeboards.uk ("we", "us", "our") to you, the customer. By placing an order, you agree to be bound by these terms.
Business Name: Life Boards UK
Registered Office: Penwaun Stores, Penparc, Pembrokeshire, SA62 5AG
2. Orders and Contract Formation
Order Process: Your order constitutes an offer to buy. We will send an order confirmation email, but a legally binding contract is only formed when we dispatch your goods.
Obligation to Pay: By clicking "Buy Now" (or similar), you explicitly acknowledge your obligation to pay for the items in your basket.
3. Pricing and Payment
Pricing: All prices are displayed in GBP and include VAT where applicable.
Price Reductions: If a discount is advertised, we comply with the "lowest price in 30 days" rule to ensure transparent pricing.
Payment Methods: We accept Visa and Mastercard via Square, Google Pay and Apple Pay, and PayPal.
4. Delivery
Timeframes: We aim to deliver within 3-4 days. Unless a longer period is agreed, we must deliver within 30 days.
Risk: We remain responsible for the goods until they are physically delivered to you or your nominated safe place/neighbour.
5. Your Right to Cancel (14-Day "Cooling Off" Period)
Under the Consumer Contracts Regulations, you have the right to cancel your order for standard, non-personalised items for any reason:
Timeline: You must notify us within 14 days of receiving your goods.
Returns: You then have a further 14 days to return the items to us.
Refunds: We will refund the full cost (including standard delivery) within 14 days of receiving the goods back or proof of return.
Standard and non-personalised in this context refers to orders which have not had custom engraving such as signs, plaques and custom engraved chopping boards. Custom engraved means engraving to your specification, such as custom names, text, logos and images.
Personalised and custom engraved items are covered by our returns policy for manufacturing and quality defects only.
6. Faulty Goods and Quality Standards
Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described.
30-Day Short-Term Right to Reject: If your item is faulty within the first 30 days, you are entitled to a full refund.
Repair or Replacement: After 30 days (and up to 6 months), you are entitled to a repair or replacement. If this fails, you may then claim a refund or price reduction.
7. Digital Content and Subscriptions (if applicable)
Standard: Any digital content or software must be of satisfactory quality and fit for purpose.
Subscriptions: In accordance with the DMCC Act 2024, we will provide clear reminders before any free trial ends or an auto-renewal occurs. Cancellation will be simple and accessible.
8. Limitation of Liability
We are not liable for business losses (e.g., loss of profit) as our products are supplied for domestic and private use only. Nothing in these terms excludes our liability for death or personal injury caused by our negligence.
9. Data Protection
We process your personal data in accordance with the UK GDPR. Please see our Privacy Policy for details on how we collect and use your information.
10. Governing Law and Disputes
These terms are governed by the laws of England and Wales. If a dispute cannot be resolved directly, you may seek resolution through Alternative Dispute Resolution (ADR) or the UK Small Claims Court.